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Store Policy
Customer Care
At MarLena, our customers are at the heart of everything we do. We believe in providing a warm, thoughtful experience built on trust, respect, and genuine care. Whether you’re shopping with us, or joining our community, we want you to feel valued and supported every step of the way. If you have any questions, concerns, or special requests, please reach out — we’re here to listen and to help. Your satisfaction and confidence in MarLena mean the world to us, and we’re committed to making every interaction a positive one.
Privacy & Safety
At MarLena Creative Studio, your privacy and safety are our top priorities. We are committed to protecting your personal information and ensuring a secure experience every time you connect with us. Any details you share — whether through purchases, memberships, or community participation — are kept strictly confidential and used only to enhance your experience with us. We never sell or share your information with outside parties. Our digital platforms are designed with security in mind, and we continuously work to maintain a safe, respectful environment for all who visit, collaborate, and create within the MarLena community.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments
FAQ'S
Can I get in touch with the owner of the studio I purchased from?
Yes, you can! For now send an email to MarLenaCreativeStudio@gmail.com and we will make sure the owner gets intouch with you within 48 hrs.
How long does it take to get my purchase?
It all depends on which studio you are ordering from. When you purchase you will receive an email from the owner, letting you they have received your order and in that email, they will let you know how long it will be before you recieve your next favorite thing!
I don't like what I purchased. Can I get a refund?
We are so sorry that you didn't like your purchase! But yes, you can return it and get a refund. Once you reach out to us and let us know, we will get back to you within 24 and give you all the info to get it back to us
How long does it take to receive my purchase?
We always try to get your next favorite thing to you as soon as possible. We ask for 10 - 15 days to get it in the mail and off to your doorstep. If you have a special order, or customized order we would kindly ask you for 15 - 20 days (counting weekends!). Again, if we can get it to you sooner, we will make it happen! Thank you for your paitence!